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enVista Innovative Tech Services Pvt Ltd:TSR Topic: enVista Innovative Tech Services Pvt Ltd:TSR

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rakesh_vyom
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Quote rakesh_vyom Replybullet Topic: enVista Innovative Tech Services Pvt Ltd:TSR
    Posted: 28Sep2007 at 5:26pm
Technical Support Personnel  
enVista Innovative Tech Services Pvt Ltd.
 
Experience:
1 - 4 Years
Location:
Hyderabad / Secunderabad
Compensation:
Salary- Negotiable
Education:
UG - B.Tech/B.E. - Any Specialization
 
PG - MCA - Computers
Industry Type:
IT-Software/ Software Services
Functional Area:
Client Server

 
Job Description
1.Support auditors/callers by answering questions they have, running ad hoc queries and general how to questions. They would also handle any kind of data issues and other issues that prevent auditors from doing their job.

2.Support sales team by answering report questions and any questions they may have.

3.Support for customers having any issue with anything on myShipInfo.

4.Day to day monitoring of the system including checking to make sure all files are being moved, all the processes are working, reports and running of metrics.

5.Data collection using SQL Queries as and when requested.

6.Assisting with authoring reports initially in Intelliview & later in Crystal.
Desired Candidate Profile
enVista Innovative Tech Services, Ltd. Pvt. has an immediate opening for a full time position for a Technical Support Personnel. He should be proficient in Oracle SQL & must have reasonable understanding of Java. The desired profile of candidate is given below,

1.Willingness to work during US hours/Indian nights i.e. 6:30pm to 3:30am IST work day.

2.Strong English skills. They must be very fluent and completely understandable in English. They will be working directly with the callers and sales team based out of US and the callers and sales team and the support person must be able to understand each other. Communication skills should be excellent.

3.Strong analytical skills. They must be able to analyze a problem and figure out what is the cause. They must be able to look at two reports, understand where the data is coming from and why, and figure out if there is a problem.

4.Strong understanding of Oracle SQL. They will be writing and reviewing Oracle SQL queries and this is a must.

5.Moderate understanding of Java. They will need to read Java code, understand what it is doing and why in order to diagnose a problem. They will then communicate that with development team to let them know what they found, what they think the problem is and a recommended solution.
Company Profile
enVista Innovative Tech Services is located in Hyderabad and is an Indian software development company wholly owned by U.S. based enVista Corporation.

enVista is a leader in providing logistics and transportation cost management services. The company enables mid-market to Fortune 500 companies to reduce operating costs, improve customer service and enhance profitability. enVista is a smarter way of doing business. Its innovative solutions and domain expertise help clients across multiple industries and vertical markets make smart decisions and quickly enhance their supply chain operation, as well as their competitive advantage.

enVista understands the goals that are important to customers: increased sales growth, cost containment, enhanced customer loyalty and shareholder equity. The company's solutions and service offerings coupled with our industry knowledge and domain expertise help companies achieve these goals.
Contact Details
 
Company Name:
enVista Innovative Tech Services Pvt Ltd.
 
Executive Name:
Raghu Sinha.
 
 
 
Email Address:

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